Privacy Policy | Relocation Canada

www.relocationforcanada.com

Effective date: 1st June 2023

At Relocation for Canada(“we”, “us” and “our”), we prioritize your privacy and are dedicated to safeguarding your personal information online. We take appropriate measures to responsibly manage and protect your data, aiming to gain valuable insights into the services that can best cater to your needs. Our Privacy Policy aims to inform you about our online privacy practices, including the collection, disclosure, and storage of information, as well as the purposes for which it is used. We outline the individuals or entities with whom your information may be shared and provide you with choices regarding the collection, use, and distribution of your data. Additionally, we describe the security measures in place to prevent the loss, misuse, or alteration of your information within our control. We also outline your rights concerning your personal information and provide contact information for any questions or concerns you may have.

This Privacy Policy governs the use of your personal information when you visit the Relocation for Canada website at www.relocationforcanada.com (referred to as the "Website") and engage with our phone, fax, mail operations related to our services, as well as our marketing communications with you. We are committed to upholding data protection and comply with any applicable privacy laws that govern our jurisdiction.

Relocation for Canada acts as the data controller, as defined in Article 4 (7) of the GDPR, responsible for the processing of your personal data. By using the Website, contacting us, and providing any personal information, you consent to the collection and use of your information in accordance with this Privacy Policy and our Terms and Conditions. If we make any changes to our Privacy Policy, we will update the information on this page and indicate the date of the last revision at the top of the policy.

PERSONAL INFORMATION WE COLLECT

We may collect various types of personal information from you, which may include:

Contact data: This includes personal or business contact information such as your first and last name, email address, mailing address, phone number, and professional title.
Registration data: When you create an account with us, we may collect information such as your date of birth to complete the registration process.
Profile data: To establish an online account, we may collect your chosen username and password. Additionally, you may provide information about your interests and preferences to personalize your experience with us.
Communications: If you contact us with inquiries, feedback, survey responses, or any other form of correspondence, we may collect the information you provide during these interactions.
Marketing data: We may collect your email address or other contact details to send you marketing communications. We also respect your preferences regarding the type and frequency of these communications, which you can indicate to us.
Purchase data: When you make a purchase from us, we collect information related to your order history, including order details and billing address, to process and fulfill your order.
Other information: We may collect additional information not listed here, which will be used in accordance with this Privacy Policy or as disclosed to you at the time of collection.

Please note that the specific types of personal information collected may vary depending on the nature of your interaction with us and the services you use.

In addition to the personal information you provide directly to us, we may also collect information about you from other sources. This may include:

Business partners: We may receive information about you from our advertising and joint marketing partners who collaborate with us on promotional activities.
Data providers: We may obtain information about you from third-party data providers, such as information services and data licensors, who provide us with relevant data to enhance our understanding of our users and improve our services.
Public sources: We may collect information about you from publicly available sources, such as blogs, forums, or social media platforms, where you have chosen to make your information publicly accessible.

The information collected from these sources may be combined with the personal information you have provided to us or used for various purposes outlined in this Privacy Policy. We ensure that any data received from these sources is obtained in accordance with applicable privacy laws and regulations.

We and our service providers may automatically collect certain information about you, your computer or mobile device, and your activity on or through our website. This information is collected through various technologies, including cookies and similar technologies. The types of information that may be collected automatically include:

Device data: This includes information about your computer or mobile device, such as the operating system type and version, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information (e.g., city, state, or geographic area).
Online activity data: We collect information about your activity on our website, such as the pages or screens you viewed, the amount of time spent on a page or screen, navigation paths between pages or screens, details about your interactions on a page or screen, access times, and the duration of access.

Cookies and similar technologies are used to facilitate some of the automatic data collection. Cookies are small text files that are placed on your device when you visit a website, and they help us recognize your device and enhance your browsing experience. You have the option to disable cookies or set your browser to alert you when cookies are being sent. However, please note that disabling cookies may limit your ability to use certain features of our website.

Additionally, if you are an existing user of our service, you may have the opportunity to refer friends or contacts to us. In such cases, you should only provide their contact information if you have obtained their permission to do so and for the purpose of us contacting them.

We are committed to protecting the privacy of your information collected automatically, and we use this information to analyze trends, administer the website, track users' movements, and gather demographic information for aggregate use.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for various purposes, including:

Service delivery: We use your personal information to provide, operate, and improve our services. This includes establishing and maintaining your account, communicating with you about the service, providing customer support, and facilitating your login through third-party platforms.

Direct marketing: With your consent, we may send you marketing communications related to Relocation for Canada. You have the option to opt-out of such communications.

Research and development: We may use your personal information for research and development purposes to analyze and improve our services and business.

Creation of anonymous data: We may create aggregated, de-identified, or anonymous data from your personal information and share it with third parties for analytical and promotional purposes.

Interest-based advertising: We may partner with advertising and social media companies to display ads on our service and other platforms. These companies may collect information about you over time to serve ads based on your interests.

Compliance with laws and regulations: We may use your personal information to comply with applicable laws, legal requests, and processes, and respond to government authorities.

Compliance, fraud prevention, and safety: We may use and disclose your personal information to protect our rights and the rights of others, audit our processes, enforce terms and conditions, and prevent and investigate fraudulent or illegal activities.

With your consent: In certain cases, we may ask for your explicit consent to collect, use, or share your personal information, as required by law.

Please note that we only use your personal information for the purposes described in this Privacy Policy or at the time of collection.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with the following third parties:

Affiliates: Our subsidiaries and affiliated companies, for purposes consistent with this Privacy Policy.

Service providers: Third-party companies and individuals that provide services on our behalf or assist us in operating the service or our business. This includes service fulfillment, customer support, hosting, analytics, email delivery, marketing, database management, returns processing, and risk and fraud mitigation.

Advertising partners: Third-party advertising companies that collect information about your activity on our site and other online services to help us advertise our services. They may also use hashed customer lists provided by us to deliver ads on their platforms.

Third-party platforms: Social media and other third-party platforms that you connect to our service, such as when you use options to log in via a social media platform. Please note that we do not control how these third parties use your personal information.

The public: Other users of the service and the public when you voluntarily disclose personal information for public use. Please be aware that any information you post publicly can be stored, copied, or captured by others before you have a chance to remove it.

Professional advisors: Professional advisors such as lawyers, bankers, auditors, and insurers who provide necessary services to us in the course of their professional duties.

Authorities and others: We may disclose your personal information to law enforcement, government authorities, and private parties when we believe it is necessary to comply with the law, legal requests, or for compliance, fraud prevention, and safety purposes described in this Privacy Policy.

Business transferees: In the event of any merger, financing, acquisition, dissolution, or sale of our business or assets, we may sell, transfer, or share some or all of your personal information with the involved parties.

Please note that we only share your personal information for the purposes described in this Privacy Policy or at the time of collection.

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.
Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.)

YOUR CHOICES

Here are the choices and rights available to all users:

Access or update your account information: If you have registered for an account with us, you can review and update certain personal information in your account profile by logging into your account.
Opt out of marketing communications: You can choose to opt out of receiving marketing-related emails by following the opt-out or unsubscribe instructions provided in the email. However, please note that you may still receive service-related and other non-marketing emails. If you receive marketing text messages, you can opt out by replying STOP to the marketing message.
Cookies: You can usually remove or disable cookies through your browser settings. Instructions for managing cookies can be found in your browser's settings.
Advertising Choices: You have the option to opt out of interest-based advertising.
Do Not Track: We do not currently respond to "Do Not Track" signals sent by internet browsers. To learn more about "Do Not Track," visit http://www.allaboutdnt.com.
Privacy settings and location data: If you use our app, you can disable access to your device's precise geolocation in your mobile device settings.
Choosing not to share personal information: If you choose not to provide certain information required to use our service, we may not be able to provide you with the service or certain features. We will inform you of the necessary information when it is required.
Third-party platforms or social media networks: If you create an account or connect to our service using a third-party platform, you may have the option to limit the information we obtain from the third party at the time of login. You may also have control over your settings through the third-party platform or service after connecting your accounts.

Please note that some of these choices may impact your ability to fully utilize certain features of our service.

OTHER SITES, MOBILE APPLICATIONS AND SERVICES

The Sites may include links to other websites and online services that are operated by third parties. Please note that these links are provided for convenience purposes only and do not imply endorsement or affiliation with any third party. We do not have control over the content, policies, or actions of these third-party websites and services.

Our own content may also be featured on web pages or online services that are not directly associated with us. We are not responsible for the actions or privacy practices of these third-party websites and services.

It's important to understand that different websites and services may have their own privacy policies and practices regarding the collection, use, and sharing of personal information. We recommend reviewing the privacy policies of any other websites or online services you visit to understand their practices.

Please exercise caution and discretion when interacting with third-party websites and services, as their privacy practices may differ from ours.

ANALYTICS

Google Analytics

We use Google Analytics, a web analytics service provided by Google, to track and analyze website traffic on our Services. Google Analytics collects information about your interactions with the Services and may use cookies and other tracking technologies to gather data.

The information collected by Google Analytics is used to understand website usage patterns, analyze user behavior, and improve our Services. This data may be shared with other Google services for contextualizing and personalizing advertisements within their advertising network.

If you prefer to opt-out of having your activity on the Services tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about your visits with Google Analytics.

For more information about Google's privacy practices, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Please note that opting out of Google Analytics does not mean you will no longer receive online advertising. It only means that the data collected by Google Analytics for the Services will no longer be used for targeted advertising purposes.

SECURITY PRACTICES

We take the security of your personal information seriously and have implemented various measures to protect it. These measures include organizational, technical, and physical safeguards that are designed to prevent unauthorized access, use, or disclosure of your personal information.

However, it's important to note that no method of data transmission or storage can guarantee 100% security. While we strive to protect your personal information, we cannot guarantee the absolute security of the information you transmit to us or store on our systems. The internet and information technologies are subject to security risks, and we cannot completely eliminate all potential risks.

We recommend that you take steps to protect your personal information as well, such as using strong passwords, keeping your login credentials confidential, and being cautious when sharing personal information online.

In the event of a data breach or unauthorized access to your personal information, we will take appropriate steps to mitigate the impact of the breach and notify you in accordance with applicable laws and regulations.

By using our Services, you acknowledge and accept the inherent security risks associated with the transmission and storage of personal information over the internet.

CHILDREN

We are committed to protecting the privacy of children, and we do not knowingly collect personal information from children under the age of 18 through our Service. If we become aware that we have inadvertently collected personal information from a child without appropriate consent from their parent or guardian, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so that we can take necessary actions to remove such information from our systems.

We encourage parents and guardians to supervise their children's online activities and to help enforce this policy by instructing their children to never provide personal information on our Service without their permission. If you believe that a child under the age of 18 may have provided personal information to us, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices and services. When we make any material changes to the Privacy Policy, we will revise the "Last Updated" date at the top of the policy and notify you by posting the updated version on our website or through other reasonable means.

If required by applicable law, we will also obtain your consent to any material changes that affect the way we collect, use, or disclose your personal information. We may provide additional notice of significant changes to this Privacy Policy as appropriate under the circumstances.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after the revised Privacy Policy has been posted indicates your acceptance of the updated terms.

DATA PROTECTION RIGHTS UNDER THE GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. Relocation for Canada is committed to respecting and facilitating the exercise of these rights, provided that the legal requirements are met. The rights you have under the GDPR include:

Right to information (Article 15): You have the right to obtain information about the processing of your personal data and to be informed of the purposes, categories of data, recipients, and retention periods, among other details.
Right to rectification (Article 16): You have the right to have inaccurate or incomplete personal data corrected or completed.
Right to erasure ("Right to be forgotten") (Article 17): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw your consent and there is no other legal basis for processing.
Right to restriction of processing (Article 18): You have the right to request the restriction of processing of your personal data in certain situations, such as when the accuracy of the data is contested or when the processing is unlawful, but you oppose erasure.
Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller where technically feasible.
Right to object (Article 21): You have the right to object to the processing of your personal data, including profiling, based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section below. In order to process your request and verify your identity, we may need to use your personal information in accordance with Article 6(1)(c) of the GDPR.

If you believe that your rights under the GDPR have been violated, you also have the right to lodge a complaint with a supervisory authority in the European Union member state where you reside or work, or where the alleged violation took place, in accordance with Article 77 of the GDPR in combination with Section 19 of the GDPR.

If you have any questions, complaints, or require more information about this privacy policy, you can contact Relocation for Canada by sending an email to csr@relocationforcanada.com. Please feel free to reach out to us, and we will do our best to assist you.